Card Redemption and Shipping

Card Redemption Process

At Phygitals, redeeming your Pokémon cards is simple and secure. Once your cards are vaulted, they can be easily redeemed directly from your Phygitals collection. Every card on Phygitals can be redeemed for its physical counterpart. After submitting your redemption request, you’ll be required to pay for shipping & handling fees, and any applicable taxes or duties.

Shipping Fees and Taxes

Shipping costs are calculated based on the delivery location.

Shipping Fees

• U.S. Withdrawals: $5.99 per shipment (covers up to 50 items)

• Canada Withdrawals: $24.99 per shipment

• Other International Withdrawals: $31.99 per shipment

For U.S. customers, sales tax will be applied based on the final sale value of your card. Phygitals collects and remits the sales tax in compliance with state laws, but we do not profit from these taxes.

International customers are responsible for any customs duties or import taxes. Please be aware of costs and fees associated with international shipping and customs regulations.

Redemption Timeline and Expedited Shipping

Shipping times vary depending on your location. In the U.S., shipments typically arrive within 3-5 business days of processing, while international orders may take longer due to customs procedures. For ungraded cards, If you need expedited shipping, we offer priority shipping options for an additional charge, ensuring faster delivery.

Physical vs. Digital Ownership

While your Pokémon card’s digital twin is active in your collection, the physical card remains securely stored in our vault. If you decide to redeem your physical card, the digital version will be deactivated. This ensures that each asset exists either physically with you or digitally on your Phygitals platform, but not both at the same time.

Vault Withdrawal Fees

• Items Vaulted for 90+ Days: $1.99 per item OR 0.9% of item value (whichever is greater)

• Items Vaulted for Less Than 90 Days (Early Withdrawal): $4.99 per item OR 1.9% of item value (whichever is greater)

To maintain transparency and efficiency, Phygitals applies the withdrawal fees set by our vault service provider. For cards stored in the vault for more than 90 days, a fee of $1.99 per card is charged upon withdrawal. However, if a card is withdrawn within 90 days of submission, a higher fee of $5.99 per card applies. These fees cover additional handling and processing costs, ensuring that rapid withdrawals are managed smoothly while maintaining the highest security standards. Cards purchased from users via the phygitals marketplace may have already been vaulted for 90+ days and will benefit from the lower handling fee. Cards purchased via our platforms eBay integration or from the claw machine will have a higher handling fee until 90 days has passed from the purchase.

Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at [e-mail].